Legal Information

1. Acceptance of Terms

By accessing or using Blackbird Karaoke ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

Blackbird Karaoke provides an AI-powered karaoke track creation service that allows users to:

• Upload audio files for karaoke track generation
• Process and download karaoke versions of songs
• Access scoring systems and AI-assisted features
• Utilize batch processing and API access (on applicable plans)

3. User Accounts and Responsibilities

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Be responsible for all activities under your account
• Notify us immediately of any unauthorized access
• Be at least 13 years of age to use the Service

4. Acceptable Use Policy

You agree NOT to:

• Upload content that infringes on intellectual property rights
• Use the Service for any illegal purposes
• Attempt to reverse engineer or abuse the Service
• Distribute malware or harmful code
• Violate any applicable laws or regulations
• Harass, abuse, or harm other users
• Use automated systems to access the Service without authorization

5. Intellectual Property Rights

Your Content: You retain ownership of all audio files and content you upload. By uploading content, you grant us a limited license to process, store, and generate karaoke tracks from your files solely for the purpose of providing the Service to you.

Our Service: The Service, including all software, algorithms, and technology, is owned by Blackbird and is protected by intellectual property laws. You may not copy, modify, or distribute our technology without written permission.

Copyright Responsibility: You are solely responsible for ensuring you have the necessary rights to upload and process any content through the Service. We do not verify copyright ownership.

6. Subscription Plans and Billing

We offer multiple subscription tiers:

• Starter (Free): 5 songs per month
• Premium ($9.99/month): Unlimited songs with enhanced features
• Professional ($19.99/month): All Premium features plus API access and priority processing

Subscriptions automatically renew monthly unless cancelled. You can upgrade or downgrade at any time, with changes taking effect immediately and billing prorated accordingly.

7. Service Availability and Limitations

While we strive for 99.9% uptime, the Service is provided "as is" without guarantees of uninterrupted availability. We reserve the right to modify, suspend, or discontinue any aspect of the Service with reasonable notice. We are not liable for any downtime or service interruptions.

8. Limitation of Liability

To the maximum extent permitted by law, Blackbird shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses resulting from your use of the Service. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Termination

Either party may terminate this agreement at any time. You can cancel your subscription from your account settings. We may suspend or terminate your access for violations of these Terms. Upon termination, your right to use the Service ceases immediately, though certain provisions (including intellectual property and limitation of liability) survive termination.

10. Changes to Terms

We may update these Terms from time to time. Material changes will be notified via email or prominent notice on the Service. Continued use after changes constitutes acceptance of the updated Terms.

11. Governing Law and Disputes

These Terms are governed by the laws of [Your Jurisdiction]. Any disputes shall be resolved through binding arbitration in accordance with [Arbitration Rules], except that either party may seek injunctive relief in court for intellectual property matters.

1. Information We Collect

Account Information:

• Name and email address
• Profile information (if provided via OAuth)
• Password (encrypted)
• Account preferences and settings

Usage Data:

• IP address and location data
• Browser type and user agent
• Session information and timestamps
• Files uploaded and processing jobs created
• Service usage patterns and analytics

Audio Files:

• Audio files you upload for karaoke generation
• Generated karaoke tracks and metadata

2. How We Use Your Information

We use collected information to:

• Provide and maintain the Service
• Process your audio files and generate karaoke tracks
• Manage your account and subscriptions
• Send transactional emails (receipts, notifications)
• Send promotional emails (if opted in via newsletter)
• Improve and optimize the Service
• Detect and prevent fraud or abuse
• Comply with legal obligations

3. Third-Party Services and Data Sharing

We share data with the following third parties:

• OAuth Providers: Google, GitHub, or other authentication services you choose to use
• Payment Processors: Stripe or PayPal for subscription billing
• Karaoke Processing Service: External service that processes audio files to generate karaoke tracks
• Cloud Storage: For secure file storage and delivery
• Analytics Services: To understand usage patterns and improve the Service

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. You can control cookie settings through your browser, but disabling cookies may limit functionality.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Uploaded audio files and generated karaoke tracks are stored for [30 days] unless you delete them earlier. After account deletion, we retain minimal data for legal and accounting purposes for [7 years].

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Deletion: Request deletion of your data (right to be forgotten)
• Portability: Receive your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your data

To exercise these rights, contact us at office@blackbird.rs or use your account settings.

7. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR. We process your data based on: (1) contractual necessity to provide the Service, (2) legitimate interests in improving our Service, or (3) your explicit consent. You may withdraw consent at any time and lodge complaints with your local data protection authority.

8. CCPA Compliance (California Users)

California residents have the right to:

• Know what personal information we collect
• Request deletion of personal information
• Opt-out of sale (we do not sell data)
• Non-discrimination for exercising rights

9. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Security Measures

We implement industry-standard security measures including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

11. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through standard contractual clauses and compliance with applicable data protection laws.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all paid plans (Premium and Professional). If you're not satisfied with the Service within 30 days of your initial subscription or plan upgrade, you can request a full refund. This guarantee applies only to your first payment for a new plan tier.

2. How to Request a Refund

To request a refund:

1. Contact our support team at office@blackbird.rs
2. Include your account email and reason for refund
3. We will process your request within 3-5 business days
4. Refunds are issued to the original payment method

3. Refund Processing Time

Once approved, refunds are processed immediately to your payment method. Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account.

4. Subscription Cancellations

You can cancel your subscription at any time from your account settings. When you cancel:

• You retain access until the end of your current billing period
• No future charges will be made
• You will be downgraded to the free Starter plan automatically
• In-progress jobs will be completed

Important: Cancelling your subscription does not automatically issue a refund. Refunds are only available within the 30-day guarantee period.

5. Plan Changes and Proration

Upgrading: When you upgrade to a higher tier, you are immediately charged the prorated difference for the remainder of your billing period. The new plan takes effect immediately.

Downgrading: When you downgrade to a lower tier, the change takes effect at the end of your current billing period. You will not receive a partial refund for the remaining time on your current plan, but will be charged the lower rate on your next billing cycle.

6. Non-Refundable Items

The following are not eligible for refunds:

• Subscription renewals beyond the initial 30-day period
• Partial month refunds (except during 30-day guarantee)
• Refunds requested after account termination for violations
• Services already rendered or files already processed (after 30-day period)

7. Free Plan

The Starter (Free) plan has no charges and therefore no refunds apply. You can use the free plan indefinitely with its limitations (5 songs per month).

8. Disputed Charges

If you believe you were charged in error, please contact us immediately at office@blackbird.rs before initiating a chargeback with your bank. We will investigate and resolve billing errors promptly.

9. Service Credits

In cases of extended service outages or technical issues, we may provide service credits or extensions to your subscription at our discretion. These credits are not redeemable for cash.